To protect your rights, please follow these steps when receiving and inspecting your package:

1. Check the packaging before signing

Upon arrival, carefully inspect the outer box for visible damage, crushing, or deformation.
If you notice severe damage or suspect the goods inside are affected, do not sign for it. We recommend refusing the delivery on the spot and contacting our customer service immediately.

2. After signing & unboxing

Once signed for, it is considered as acceptance that the outer packaging and quantity appeared normal.
To better protect your interests, we strongly recommend recording a complete unboxing video and checking all items against the packing list.

3. If items are missing or damaged

If you find defects or missing items after opening, please contact us within 24 hours of receipt.
Email service@dronecameraus.com with:

1) Order number & tracking info.

2) Description of the issue.

3) Clear photos/video evidence (outer box, inner packaging, damaged parts, serial number).

4. Resolution

If the damage or error is confirmed to be our responsibility, we will arrange a free exchange or compensation according to our policy.

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