Return & Refund Policy

We hope you to be fully satisfied with your purchase from DroneCameraUs. If, for any reason your purchase, it does not meet your expectations, you may be eligible for a return, refund, or exchange under the terms described below.

 

Please read this policy carefully before submitting a return or exchange request.

Please note that our return & refund policy may vary according to local laws and regulations.  

 

1. Return & Refund Eligibility

You may request a return and refund within 30 days of receiving your order, provided the item meets all of the following conditions:

  • The item is unused, free of any signs of use, and in resellable condition.
  • All original packaging, accessories, manuals, and labels are included. The product , has not been activated or used, and secondary sales are not affected.
  • The product has not been modified or damaged by the customer.

Returns that do not meet these conditions may be rejected.

 

2. Situations Where Return & Refund Will Not be Provided

Returns will not be accepted in the following cases:

× Requests made more than 30 days after receiving the products.

× Items showing wear, usage marks, or customer-caused damage.

× Missing original packaging or accessories.

× No proof of purchase, receipt, or invoice was provided, or these documents are believed to be forged or altered.

× Product labels, serial numbers, waterproof indicators, and other elements show signs of tampering or counterfeiting.

× Other circumstances described in this policy.

 

Please note that specific return conditions apply to gifts and bundled products:

  • l Gift items must be returned together with the purchased product.
  • l Items in a bundles or sets cannot be returned individually.

3. Return Shipping Costs

Customers are responsible for any return shipping costs to the designated warehouse—including cross-border or international shipping fees when the return is due to personal reasons or non-product-related issues. If the return is required due to product defects, damage, incorrect shipment, or other issues attributable to us, we will cover the return shipping costs.

 

4. Exchange Policy

You may request an exchange within 30 days of receiving your order under the following conditions:

The item has a manufacturer defect or performance issues .

  • The item was damaged in transit and you are able to submit a carrier-issued proof of damage.
  • You received the wrong item.
  • The product received does not match its description.

Exchanges are not accepted if:

× The request is made after 30 days from the delivery date.

× The item shows signs of use or damage caused by the customer that affect the secondary sale.

× No proof of purchase, receipt, or invoice was provided, or these documents are believed to be forged or altered.

× Product labels, serial numbers, waterproof indicators, and other elements show signs of tampering or counterfeiting.

× Other circumstances described in this policy.

 

Exchange Shipping Fees:

  • For verified product defects or quality failures, we will cover the exchange shipping cost.
  • For exchanges not related to product quality, the customer is responsible for shipping costs.

 

5. Refund Processing

Once the returned item is received and inspected:

  • A refund will be issued to your original method of payment.
  • Refunds will be processed within 3 business days after we have received and inspected your return.
  • The time it takes for the refunded amount to appear in your account may depend on your bank or payment provider.